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KM KP

KPI

Key Performance Indicators
Financial or non-financial metrics used to reflect the critical success factors of an organization. KPIs are used in business intelligence to assess the present state of business and to prescribe the course of action. The KPIs differ depending on the nature of the organization. They help an organization to measure progress towards their organizational goals.

KPIs are sometimes used to "value" difficult to measure activities such as the benefits of leadership development, engagement, service, and satisfaction. KPIs are typically tied to an organization's strategy (as exemplified through techniques such as the Balanced Scorecard or BSC).

Synonym: KSI
See also: BI, BPM, BSC

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