online dictionaries of abbreviations

Search query: IVR
Found in dictionaries: 3
Information and Communication Technologies (3)
IVR
(Interactive Voice Response) A computerised system that allows a person, typically a telephone caller, to select an option from a voice menu and otherwise interface with a computer system.…
ACD
(Automatic Call Distributor) A device that distributes incoming calls to a specific group of terminals that agents use. It is often part of a computer telephony integration system. ACD…
CTI
(Computer Telephony Integration) Technology that allows interactions on a telephone and a computer to be integrated or co-ordinated. The following functions can be implemented using CTI. …

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